Business communications software for SMEs

AI built around the way your business works.

Tappd brings enquiries from your business number and connected channels into one workspace for booking or job management, payment requests and customer follow-up. AI applies your business rules to organise enquiries and prepare drafts, while you retain control of key decisions.

Request a 20-minute fit call See Tappd in action

Tappd is a verified Meta Tech Provider.

Tappd

A haircut with Alex on Friday afternoon?

‹Friday
12:0013:0014:0015:0016:00
Alex
14:0015:0016:00
AI-prepared request
Haircut
Alex
Friday afternoon
Appointment offer
Friday · 15:00Awaiting customer confirmation

Concept preview · sample data

AI-ASSISTED BOOKINGS

Keep the diary working.

AI prepares booking details and follow-up drafts from messages and voice notes. Tappd checks availability; your customer confirms the appointment.

Calendar & booking pages
Services, staff, resources, durations and available time slots.
Appointment management
Confirmations, cancellations, reminders and rebooking.
Payments & recovery
Stripe payment links, configured deposits and no-show fee requests, with payment-status tracking. Planned waitlist offers and replacement-first rescheduling.

Planned rescheduling secures the new appointment before releasing the original.

Planned consent-based reactivation requires separate setup, consent and testing.

Tappd

Could you fit two outdoor sockets?

AI-prepared scope
Fit two outdoor sockets

Ask: socket locations and cable route

Photo assessment · Planned
Estimate draft
Owner review required
Outdoor socket installation€180

Example price for owner review

Review quoteInvoice / payment next step

Concept preview · sample data

AI-ASSISTED JOBS

AI prepares the scope. You set the price.

From enquiry to completed work, AI structures job details, identifies missing information and prepares quote and follow-up drafts for your review.

Enquiries & scope
Public request pages, notes, photos and clarification questions.
Quotes & invoices
Reviewed estimates, quotes and invoices, with business-specific pricing guidance informed by your corrections.
Payments & follow-up
Deposits, Stripe payment links, invoice-payment tracking, completion records, quote follow-up and customer follow-up.

Jobs workflow · In development.

Photo assessment · Planned: visible observations and clarification questions for owner review.

Tappd
Services & areas · Approved
AI-drafted social post

Home EV charger installed in Kilkenny. Enquire about availability.

Facebook Instagram
Owner review Publishing · Planned
Website & SEO · Planned
Home EV charger installation

Service page & FAQ draft

What is involved in installing a home charger?

Website & GBP: manual publication.

Concept preview · sample data

AI-ASSISTED PUBLISH & SEO

Useful content. Prepared for your review.

AI drafts social posts, service pages and FAQs from approved business information and selected completed work. You review the content before it is used.

Social content & posting
Facebook and Instagram drafts, with planned owner-approved publishing.
Website & SEO
Planned service-page, local-business and FAQ content describing what you offer and where you work, with booking/enquiry links and manual website publication.
Reviews & Google Business Profile
Review requests and business-update drafts for manual GBP publication.

Turn selected completed work into useful content for your business.

Publish supports Bookings and Jobs.

Tappd
WhatsAppEmailInstagramMessengerMissed calls
Instagram & Messenger intake · Planned
AI-prepared next step
Owner reviewReview booking enquiry
Could I book Friday afternoon?
Review enquiry
Business guidance
Services & hours
Pricing & policies
Connected documents · Planned
Ask Tappd

Which customers may be due back?

3 customers may be due back.

Based on completed visits in this sample.

Evidence: completed visit histories · sample

Concept preview · sample data

YOUR BUSINESS-CONFIGURED AI

Your business. Your rules. Your Tappd.

One Command Centre brings enquiries, Bookings or Jobs work, review actions and evidence together. AI prepares enquiry details, reply drafts and follow-up suggestions around your business rules.

Business guidance

Your services, hours, terminology, pricing guidance and customer policies guide Tappd’s supported AI workflows.

They help Tappd interpret enquiries and prepare drafts, clarification questions and follow-up suggestions.

Workflow availability is checked and agreed before setup.

Business Memory & Ask Tappd

Where enabled, Business Memory shows recorded cancellations, no-shows, returning customers, due-back suggestions and upcoming confirmed bookings, with supporting evidence.

Ask Tappd answers supported questions about that information.

Planned extensions

Selected approved documents could support source-linked assistance.

Future live voice would support approved business answers and enquiry capture, with human fallback.

You keep control of prices, appointments and customer decisions.

Tappd
Your public business landline

Potential fit · Eligibility checked before setup

Fit check before connection
Number ownership
Verification access
Number compatibility
Provider eligibility
Guided WhatsApp setup

Tappd is a verified Meta Tech Provider.

We help eligible businesses connect their own WhatsApp Business number to Tappd.

Concept preview · sample data

YOUR NUMBER & CHANNELS

Your number. More ways to enquire.

Start with the number customers know. Number eligibility and each channel’s workflow are assessed separately.

WhatsApp text & voice notes
Messages and voice-note transcription within an agreed WhatsApp Bookings setup, subject to number and workflow checks.
Business emailControlled testing
Microsoft mailbox intake and AI-prepared reply drafts for owner review.
Missed-call capture & forwardingControlled testing
Recorded requests become enquiry details for review. Forwarding and consent are checked.
Instagram & Facebook MessengerPlanned
Message intake is planned. Reply sending and content publication have separate availability.
Public booking & enquiry pagesWorkflow-specific availability
Appointment requests or structured job enquiries through the agreed workflow.

Already using WhatsApp? Other channels can add value. Moving your account is not always required.

Live voice · Future. Separate from missed-call capture.

One-time setup Paid setup from €149

Scoped to the agreed number and workflow.

Ongoing Tappd from €79/month

Based on the Tappd workflow selected.

Before setup Fit confirmed first

Number, provider and workflow checks come first.

Check my number and workflow fit

Questions before you start

See what Tappd can support now, what remains in controlled testing, and how we check your setup before recommending a connection.

Tappd and your workflow

What is Tappd?

AI-assisted communications and operations for SMEs: enquiries, Bookings or Jobs, payment requests and follow-up in one Command Centre. Scope is agreed before setup. Explore Tappd Bookings or Tappd Jobs.

Who reviews replies and confirms the work?

The customer confirms before a booking is recorded. An offer does not reserve a slot. Important drafts and actions need owner review, including replies in controlled email testing.

What about payments and customer follow-up?

Payment requests and follow-up need separate setup and testing. Live collection needs separate setup and proof; test-mode evidence does not prove live customer collection. A payment update does not confirm a booking or change quote, invoice or job truth.

Planned consent-based reactivation requires separate setup, consent and testing. Owner approval does not replace marketing consent.

How do Business guidance, Memory and Ask differ?

Business guidance sets approved services, hours, terminology, pricing guidance and customer policies for supported workflows within your agreed setup. Availability is checked before setup. Where enabled, read-only Memory reports recorded patterns with evidence and limitations; Ask answers supported questions. Current input and active-session context take precedence. Neither authorizes actions.

Which newer capabilities are planned or future?

Photo assessment and assistance from selected approved documents are planned. Photos could support visible observations and clarification questions for owner review, not hidden conditions, exact measurements or a final price. Document assistance would stay source-linked, with access and revision limits.

Live voice is future work, separate from missed-call capture, and would need human fallback. Group/event bookings, patch tests, routine checks and certificate reminders are assessed separately. Tappd Compliance supports local evidence, not certification or official submission.

Is Publish a separate product to buy?

Publish supports Jobs and Bookings with review requests and content drafts. Review requests need supported sending and consent. GBP publication is manual; planned direct Facebook/Instagram publication needs a separately proven integration.

Website & SEO has planned customer availability: reviewed service-page, local-business and FAQ content from approved facts, with booking/enquiry links and manual website publication. Search outcomes are not guaranteed and website changes are not automatic. How the Publish layer works.

Your number, channels and next step

Why start with a public-facing business landline?

A familiar landline signals potential fit, not eligibility. Ownership, verification access and provider checks come first. Landline, mobile and VoIP compatibility is not guaranteed.

What if my number already uses WhatsApp or WhatsApp Business?

Your business can still be a prospect. Other channels are assessed separately from number connection, migration or coexistence. Check with us before moving your account.

Do all channels support the same work?

No. WhatsApp text and voice notes need an agreed Bookings setup and number/workflow checks. Microsoft mailbox intake and owner-reviewed reply drafts, and missed-call capture/forwarding, are in controlled testing. Forwarding, consent and follow-up need checks.

Instagram and Facebook Messenger intake is planned and needs separate permissions. Intake does not establish reply sending or publication. Public booking and enquiry pages have workflow-specific availability. See your number and channels.

What does Tappd’s verified Meta Tech Provider status mean?

Tappd is a verified Meta Tech Provider. That supports a guided Meta connection route; your business and number still need their own provider and verification checks.

What do you check before setup?

We review your business rules, number, WhatsApp use and permissions, then agree scope, tests and fallback. Keep passwords and verification codes private; consult us before moving provider assets.

Does requesting a fit call book an appointment?

The form prepares an email enquiry for a 20-minute fit call; you choose whether to send it. No call is booked. WhatsApp contact and product updates are separate optional choices.